Public Course Desk Officer

JOB SUMMARY                                      

Located on Lagos Island, our company is a boutique consulting firm with over 40 seasoned professionals with varied experiences in both the private and public sectors. The firm plays a leading role in providing management consulting services targeted at clients in key sectors of the economy (Power, Oil & Gas, Financial Services, and Manufacturing, etc), in Nigeria and the West Coast.

JOB RESPONSIBILITIES

The Public Course Desk Officer will be assigned the following primary responsibilities, among others:

1. Maintain and update the annual public course calendar.
2. Register participants for scheduled courses and maintain accurate attendance records.
3. Prepare training materials, name tags, and certificates.
4. Liaise with facilitators and ensure logistics (venue, equipment, refreshments, etc.) are in place before each program.
5. Track and monitor course delivery, participant feedback, and evaluation reports
6. Respond promptly to client inquiries (by phone, email, or in person) regarding public courses.
7. Send course notifications, joining instructions, and reminders to participants.
8. Maintain an updated database of clients, participants, and organizations.
9. Follow up with prospective clients to confirm participation
10. Support marketing campaigns for upcoming courses via email, social media, and phone calls.
11. Assist in developing course flyers and promotional materials.
12. Maintain visibility of the company’s training calendar on the website and digital platforms.
13. Process registration fees and ensure payments are properly documented.
14. Work with accounts to reconcile participant payments and generate receipts.
15. Prepare weekly/monthly reports on participant numbers, revenue, and client feedback
16. Liaising with managers and creating training processes.

REQUIREMENTS

1. HR or related background with a 2:1 or first class from a top-tier university
2. A second degree or professional qualification is a plus
3. Minimum 5 years of Learning & Development Experience.
4. Curriculum Development experience
5. Evidence of meeting and exceeding sales targets at the Executive levels
6. Excellent business writing and presentation skills
7. Strong B2B Business Development skills
8. Strong experience in the Financial Services, Technology, or Energy Sectors
9. Excellent verbal communication skills
10. Strong networking ability
11. Board-level training experience is an added advantage